Kayla Juliano
Professional Portfolio
Phone: 203-988-7254
Email: kaylajuliano.talent@gmail.com
Location: Connecticut, USA
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ABOUT
Kayla Juliano is a versatile professional who takes ownership of every project she handles. With a track record of earning rapid promotions because she doesn’t just perform tasks, but looks for ways to make a business better. She could be found redesigning a website to drive more sales, managing finances with accuracy, leading a team to hit growth goals, focusing on community engagement, or volunteering. She is looking for a role in management, operations, community outreach, customer success, or similar roles. Where she can leverage creative and leadership skills to drive growth and operational excellence.
SKILLS & ACHIEVEMENTS
Core Skills
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Administrative & Organizational Skills: Appointment scheduling, report analysis, handling confidential documents, managing client profiles, maintaining records, and task prioritization.
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Customer Service & Communication: Building positive relationships, managing high-volume inbound/outbound calls, and ensuring exceptional client experiences.
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Recruiting & Human Resources: Candidate sourcing, relationship management, Salesforce CRM data tracking, talent acquisition coordination and onboarding.
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Sales & Management: Loan processing, inventory management, EOD reporting, cash management, and business operations oversight.
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Digital Media & Marketing: Graphic design for newsletters and promotional materials, digital content creation, and basic social media support.
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Technical Proficiency: Google Workspace, Microsoft Office Suite, Salesforce CRM, and video conferencing tools.
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UI/UX Design: Developed intuitive and visually engaging digital products by integrating user experience research with user interface design to improve usability, functionality, and overall user interaction.
Industry Experience
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Recruiting & Education: Recruiting via connecting athletes and families to collegiate opportunities through data analysis and outreach. Led franchise recruiting and talent acquisition initiatives within the wellness industry, managing the candidate pipeline and evaluation process to support franchise needs.
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Health & Wellness: Precision Chiropractic and Nutrition Center – client coaching, front desk management, administrative support, and nutrition education.
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Sales & Financial Services: Superior Exchange LLC – sales, lending, customer relations, and managerial oversight.
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Fitness & Management: Planet Fitness, Fit Body Boot Camp, and Orangetheory Fitness – team leadership, operations management, and client engagement.
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Graphic & Web Design: Beyond Brie Co – Led UI/UX improvements through a website redesign, optimizing navigation, content structure, and checkout experience while implementing region-based delivery fees and clearer Terms & Conditions to enhance usability and compliance.
WORK EXPERIENCE
May 2013 - Present
Sales Representative & Loan Advisor
Superior Exchange LLC
New Haven, CT
April 2023 - Present
Graphic & Web Design Specialist (UI/UX)
Beyond Brie Co
Boynton Beach, FL (Remote)
October 2023 - August 2024
Recruiting Coordinator
NCSA College Recruiting
Chicago, IL (Remote)
Dcember 2020 - May 2022
Receptionist, Graphic Designer, & Nutrition Coach
Precision Chiropractic & Wellness Center
Wallingford, CT
September 2020 - November 2020
Internship - Chiropractic & Nutrition Assistant
Precision Chiropractic & Wellness Center
Wallingford, CT
June 2019 - August 2019
Administrative Assistant
Branford Fit Body Boot Camp
Branford, CT
October 2017 - July 2018
Sales Associate to Assistant Manager
Orangetheory Fitness
Danvers, MA / Guilford, CT
EDUCATION
Gordon College
Wenham, MA
B.S. Sports & Wellness
Class of 2021
KEY ACHIEVEMENTS
1. Recruiting & Client Relations
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Supported hundreds of student-athletes and families through the college recruiting process, serving as their first point of contact and trusted guide.
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Successfully managed a high volume of outbound calls to identify recruitable athletes across 30+ sports for college athletics, demonstrating strong communication, organizational skills, and statistical analysis.
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Used CRM (Customer Relationship Management) software to track and analyze data, ensuring accurate reporting and seamless transitions between recruiting stages.
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Helped families understand timelines and eligibility, improving client satisfaction and contributing to successful membership conversions.
2. Leadership & Operations Management
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Promoted to leadership roles by demonstrating initiative, reliability, and team-building ability.
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Oversaw daily operations and financial accuracy, including cash drawer balancing, EOD reports, inventory control, and loan management.
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Developed and maintained positive customer and community relationships, directly contributing to client retention and business growth.
3. Administrative Excellence
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Handled high-volume administrative tasks—from scheduling and data entry to managing confidential files—with exceptional accuracy and professionalism.
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Created and maintained client progress documentation, insurance records, and office systems that improved workflow efficiency.
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Assisted in coordinating fundraisers, events, and community initiatives, demonstrating strong organizational and interpersonal skills.
4. Health, Wellness & Education
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Served as a Nutrition Coach, helping clients set realistic health goals, track progress, and improve habits through education and accountability.
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Designed and distributed educational materials and newsletters to promote health literacy and engage clients.
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Built trusted relationships that supported clients’ long-term wellness success.
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Contributed significantly to membership pre-sales before and during fitness studio launch, leading to promotion based on performance.
5. Marketing & Digital Media
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Produced digital and print marketing materials (newsletters, flyers, announcements) to boost visibility and communication for a wellness practice.
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Assisted in social media outreach and local promotions that strengthened brand awareness and engagement.
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Directed website redesign, including content, landing page, menu updates, invoices and digital gift cards for brand consistency.
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Implemented region-based delivery fees and added new website tabs to increase engagement and support growth.
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Developed Terms and Conditions for the checkout page to provide clear understanding of set expectations, protect the business, clarify customer responsibilities, ensure compliance, and prevent disputes between clients and business.